Privacy Policy


Your privacy matters to us. Whether you’re a new or existing customer we want to ensure you are clear on what we do with the information we hold. Our privacy policy explains:

  • What information we collect and the reasons for it being collected
  • How we use the information we collect from you
  • Information on how to access and update your personal data


We may collect, store and use the following kinds of personal information:

  • information relating to any purchases you make of our goods or services
  • information that you provide to us when making an enquiry via our website
  • information that you provide to us when signing up to any distribution lists to receive correspondence from us


Personal data we receive will be used for the purposes it was provided, including:

  • meeting the terms of your order
  • enabling your use of the services we supply
  • sending goods purchased through our office or via our website
  • sending statements, invoices and payment reminders to you, and collecting payments from you
  • sending our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter)
  • providing third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information)


We may disclose your personal information to any of our staff, suppliers or delivery agents where it would be reasonable to do so (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)

We may be legally obliged to disclose your personal information:

  • to the extent that we are required to do so by law
  • in connection with any ongoing or prospective legal proceedings
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information

Except as provided in this policy, we will not provide your personal information to third parties.


  • We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • We will store all the personal data you provide on our secure servers which are password and firewall protected.
  • All details of financial transactions entered via our website will be protected by encryption technology. We do not store any credit card details on our servers, as we use Pay360 by Capita for payment processing.


  • You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request
  • Upon receipt of such a request we will, after confirming your identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.
  • We may withhold personal information that you request to the extent permitted by law.
  • If you instruct us to no longer process your personal data we will do so as soon as possible.
  • If you instruct us to destroy any/all of your personal data we may hold we will do so as soon as possible.
  • If you instruct us to cease all processing for marketing purposes we will do so as soon as possible.


When someone visits our website, Google Analytics will collect standard internet log information and details of visitor behaviour patterns. This is used to find out things such as the number of visitors to the various parts of the site. This information does not identify anyone and is only used.

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, visit or To opt out of being tracked by Google Analytics across all websites visit


We are registered with the Information Commissioner’s Office and our registration number is Z1499049


Any issues regarding Data Protection can be directed to or via mail to The Data Protection Officer, The Comfort Factory, Prospect Mills, Main Street, Wilsden, Bradford, West Yorkshire, BD15 0JR

V1.0 22/05/2018